Lead Sales Assistant

Job Description

• To work as part of a team and provide all customers with an exceptional shopping experience in our store as well as support the management team in coaching new and existing sales assistants.
• Responsibility for opening and closing the store in the absence of the Store Manager
• Promote and maintain good housekeeping and visual merchandising standards throughout the store and participate in window campaign changes as required.
• Completing any other tasks required by Store Management to support the needs of the business.
• Assist in unpacking and checking off new stock deliveries as well as participating in stock takes when required.
• Replenishing the store stock, labelling new stock and getting it shopfloor ready.
• Support the management team in the ongoing coaching of the team’s product knowledge & understanding.
• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers.
• Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
• Always adhere to Company policies and procedures. Ensure all Angel & Rocket Swindon communications are read and followed in a timely manner.
• Developing a strong knowledge of the Brand, Product and our Customer.
• Assisting and answering customer queries, whilst building a rapport with the Customer.
• Processing sales via the point-of-sale system, including handling cash and mental maths.
• Resolving any possible customer complaints.
• Confidently receiving internal and external calls, ensuring that these are resolved.