Character.com

Store Assistant Manager

Job Type: Part-time Positions Available: 1

Character.com….. Whether your favourites are Paw Patrol or Peppa Pig, Harry Potter or Minecraft, Star Wars or Bluey, Character.com is the one-stop shop for all character-based clothing for kids and adults.

Our happy clothes inspire small and big kids to express their unique identity. Our mission is to produce clothes that kids feel comfortable wearing, both literally and in themselves, so they’re guaranteed to wear a smile whenever they put on our clothing!

Founded in 2009 and based in South Wales, we now generate more than £50 million per year and sell our amazing clothes internationally.

We’re still founder-led, but in 2021, we secured significant investment to accelerate our development. This is an exciting phase that we want you to be a part of as we build a team to take Character.com to the next level by participating in our store openings.

So, what are we like to work for? Walk through the door and you’ll find a dynamic business with a family feel. A place that’s informal and inclusive, where people are empowered to succeed, work hard, have fun, and get the job done. It’s a culture that we’ve taken care to cultivate and one that we hope you’ll thrive in.

About you

As Assistant Manager at Swindon Designer Outlet, you’ll lead the store team in store in creating an impactful store environment and superior customer experience that drives commercial performance.
You’ll be calling upon all your skills to deliver continuous improvement, creating a high-performing team that is committed to the customer and a store that is a great place to work, you will be forward-thinking and strategic to maximise all opportunities as they arise.

Experience required

  • Previous experience in a retail environment
  • Excellent communication and relationship-building skills
  • Proven ability to lead an experienced and capable team
  • Assistant Manager experience preferred

Customer Service

  • Lead by example, mentor, and train the team to develop their sales and service techniques
  • Monitor and improve the sales levels delivered within the store
  • Deal efficiently and effectively with any customer complaints

Management Duties

  • Support the Store Manager in the delivery of the store’s goals whilst complying with all Company policies and through delivering the highest standards
  • Develop relationships with Head Office colleagues to provide feedback on product performance
  • Support with the ordering and management of stock where required
  • Support with leading the store team, organising and delegating daily tasks
  • Take all efforts to minimise stock losses and store operating expenses

Other

  • Support the team to maintain the highest standards of housekeeping and display within the department
  • To converse with selling systems, cash and credit, and exchange procedures.
  • To maintain the highest standards of housekeeping and retail standards within the store
  • To carry out any additional duties as directed by the Store Manager or Head Office

Additional information

Pay: £25,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Store discount

Education:

  • A-Level or equivalent (preferred)

Work Location: In person

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